Refund Policy

This policy applies to subscriptions bought on vesnoro.com and is part of the Terms of Use.

What cancelling does

Cancelling stops the next charge. It does not reverse the charge for the period you are currently in, and access continues to the end of that period.

When we refund

We refund a charge if the service was unavailable through our fault for a meaningful part of the period, if a renewal was charged after you had cancelled, or if you were charged twice for the same period. We also consider a refund of an unused period if you write within 14 days of the charge and have completed no more than one lesson in it.

What is not refunded

A completed billing period that you simply did not use, and periods in which you consumed a substantial part of the course.

How to ask

Write to support@vesnoro.com from the email address on the account and include the date and amount of the charge. We answer within two business days and return approved refunds to the original payment method within 14 days.

Note for residents of the EEA, the UK and Switzerland. You have a statutory right to withdraw from this contract within 14 days of purchase without giving a reason. Because the service is digital content supplied immediately, you expressly consent at checkout to delivery starting at once and acknowledge that you lose the right of withdrawal once the content has been fully supplied; where only part has been supplied we may deduct a proportionate amount for what you used. To withdraw, write to support@vesnoro.com — a clear statement is enough, and we refund within 14 days of receiving it.

Chargebacks

Please write to us before asking your bank to reverse a charge. Almost every case is resolved faster by email, and a chargeback may suspend the account while the bank investigates.

Company details

BIG GS DEV LTD
Reg. No. 495916 · Date of incorporation 18/07/2026
TIN 60388404G
Souliou, 18, Strovolos, 2018, Nicosia, Cyprus

Contact

Support: support@vesnoro.com. We answer within two business days.

Last updated: 15 September 2026